Our contact details:
Name: Brooks Health and Care
Address: 8 Juniper Walk, Kempston, Bedford, MK42 7SX
Phone Number: 01234954004
E-mail: admin@brookshealthandcare.com

The type of personal information we collect:
We currently collect and process the following information:
● Service Users: Personal identifiers, contacts and characteristics (e.g., name, contact
details and medical history).
●Families and Friends: Details of next of kin and family members to contact in case of
emergency (e.g., home address, telephone number, email address).

How do we get personal information, and why do we have it?
● Most of the personal information we process is provided to us directly by you for one
of the following reasons:
● For care needs assessment
● In case of an emergency
●To work with other healthcare professionals already working with you.

We also receive personal information indirectly from the following sources in the
following scenarios:
● Social Workers
● Hospital Discharge team
● GPs
● District Nurses
● Local Authorities
● Families

We use the information you gave us to provide your care needs, such as your key safe
code, which we have to share with the carer looking after you.
We may share this information with your social worker, paramedics, district nurses,
physiotherapist, family of your choice, and doctor and GP surgery.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely
on for processing this information are:
(a) Your consent. You can remove your consent at any time. You can do this by
contacting:
Stephanie Elluh
HR Consultant
01234954004
hr@brookshealthandcare.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.

How we store your personal information
Your information is securely stored on our system, both soft and hard copies.We keep
your Personal Information for the period we provide care for you, and we will then
dispose of your information by the end of your service for your care with us.

How we delete your information:
Your information that is stored on our system will be deleted, and we shred the
hardcopy documents.

Your data protection rights.
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal
information.
Your right to rectification – You have the right to ask us to correct personal
information you think is inaccurate and to complete information you think is
incomplete.
Your right to erasure—In certain circumstances, you have the right to ask us to erase
your personal information.
Your right to restriction of processing—You have the right to ask us to restrict the
processing of your personal information in certain circumstances.
Your right to object to processing—Under certain circumstances, you have the right to
object to the processing of your personal information.
Your right to data portability—You have the right to ask that we transfer the personal
information you gave us to another organisation or to you in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request,
we have one month to respond.

How to complain
If you have any concerns about our use of your personal information, you can make a
complaint to us at:
Brooks Health and Care’s address:
8 Juniper walk
Kempston,
Bedford.
MK42 7SX
Email: admin@brookshealthandcare.com
Tel: 0123 495 4004

You can also complain to the ICO if you are unhappy with how we have used your
data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk
You have the right to make a complaint by writing to us at one of the above addresses
or by phone.
Last Updated: 21/10/2024